About Us

Our Passion

Is giving people and businesses resources they never knew existed, in order to reach boundaries they never considered.

We are unlike any Nevada organization. Supported by Governor Steve Sisolak’s Office of Science, Innovation and Technology (OSIT), we train, certify and employ underserved students, with the help of our dedicated consortium members.

Our training pipeline begins as early as age seven. You read it right: 7! We created The Nevada Help Desk Consortium to pinpoint eager youth, then offer a STEM workforce pipeline that follows them through graduation and ultimately prepares them for success in technology.

After certification, we hire our students as self-employed independent contractors to manage flexible, short-term projects from government agencies, businesses, schools and non-profit organizations. This type of labor market is called a gig-economy. Our statewide service offers “in-demand” digital support, such as Web Setup/Edits, Online Marketing, Search Engine Marketing (SEM), Search Engine Optimization, Automation and Online Marketing.

Our student support agents involve Nevada at different levels (high school, college, experts). Our expert-level experienced agents are with years of experience in a broad range of front-end mobile and desktop technology.

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Vision Statement:

Businesses assisted globally by knowledgeable, and trained self-employed student agents who will help them make the best use of digital technology resources providing quality services that are efficient and cost-effective.

Mission Statement:

To meet the demand of a growing digital technology workforce by training and equipping self-employed student agents to serve businesses of all sizes in royal excellence using a gig economy model.

Three Benefits of Doing Business with Us:

Passionate People:

Our support agents have the highest levels of technology training that often creates multiple job requests. All agents (high school, college / university level and experts) work for Nevada Help Desk because they are passionate about sharing the power of technology with others.

Integrity Standard:


Our training program for youth involves technology plus 12 core values: ethics, respect, honesty, self-discipline, keeping commitments, accountability, responsibility, humility, persistence, self-control, timeliness and kindness. Graduates understand their success is only partially dependent upon tech skills.

Response Times:

We normally complete support ticket requests within 72-hours from submission. Complex, custom requests may take longer. Questions regarding new or existing business matters can be answered through  LIVE Chat service 24/7 – powered by student agents.

Vision: “Helping Businesses Help Customers Globally in Royal Excellence powered by Students”
 

Quality Service

Our student support agents have the highest levels of technology training that often creates multiple job offers. All agents (high school, college/university level and experts) work for Nevada Help Desk because they are passionate about sharing the power of technology with others.

Our training program for youth and young adults involves technology plus 12 core values: ethics, respect, honesty, self-discipline, keeping commitments, accountability, responsibility, humility, persistence, self-control, timeliness and kindness. Graduates understand their success is only partially dependent upon tech skills.

Headquartered inside “THE TANK” at Zappos in Downtown Las Vegas

Diversity & Inclusion:

Nevada Help Desk is a diverse company with diverse perspectives which is crucial to building robust, innovative and successful teams.  We celebrate what makes each self-employed student agent unique.  We welcome what they have to contribute to the education and business culture.  We believe that you cannot truly bring your true self to class or the workplace if you are not coming to an environment where you are accepted.  Education is key to personally develop and thrive.

 

Our program design includes hosting year long training (in person & virtual) for student agents from underserved communities.  We do not discriminate against a person’s race, color, ethnicity, nationality, religion, social-economic status, education, age, gender, gender expression, gender identity, sexual orientation, mental or physical ability, teaching them various in-demand technology applications to prepare them for the workforce.  High School students are taught coding classes, web development, digital marketing, Microsoft 365, Business communication and Leadership training.  What sets us apart from similar programs in our state is that we train, certify, refer students for work requests and/or employment with our consortium members and community partners.  Leveraging the resources of our consortium members who consist of more than 45 secondary institutions and 7 postsecondary institutions along with a host of employer partners, we refer all students for employment who earn at least one in-demand technology certification.