About Us

Our Passion

Is giving people and businesses resources they never knew existed, in order to reach boundaries they never considered.

We are unlike any Nevada organization because we train, certify and employ underserved and underrepresented students with the help of our dedicated consortium members.

Our training pipeline begins as early as age seven. You read it right: 7! We created The Nevada Help Desk Consortium to pinpoint eager youth, then offer a STEM workforce pipeline that follows them through graduation and ultimately prepares them for success in technology.

After certification, we hire our students as apprentices, interns or self-employed independent contractors to manage flexible, short-term projects from government agencies, businesses, schools and non-profit organizations. This type of labor market is called a gig-economy. Our statewide service offers “in-demand” digital support, such as Web Setup/Edits, Online Marketing, Search Engine Marketing (SEM), Search Engine Optimization, Automation and Online Marketing.

Our student support agents involve Nevada at different levels (high school, college, experts). Our expert-level experienced agents come with years of experience in a broad range of front-end mobile and desktop technology.

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MONTHLY TICKETS COMPLETED GOAL

Vision Statement:

Businesses assisted globally by certified student agents providing quality technology services that are efficient and cost-effective.

Mission Statement:

To meet the demand of a growing digital technology workforce by training and equipping student agents to serve businesses of all sizes in royal excellence using a variety of employment options.

Three Benefits of Doing Business with Us:

Passionate People:

Our support agents have the highest levels of technology training that often creates multiple job requests. All agents (high school, college / university level and experts) work for Nevada Help Desk because they are passionate about sharing the power of technology with others.

Integrity Standard:


Our training program for youth involves technology plus 12 core values: ethics, respect, honesty, self-discipline, keeping commitments, accountability, responsibility, humility, persistence, self-control, timeliness and kindness. Graduates understand their success is only partially dependent upon tech skills.

Response Times:

We normally complete support ticket requests within 72-hours from submission. Complex, custom requests may take longer. Questions regarding new or existing business matters can be answered through  LIVE Chat service 24/7 – powered by student agents.

Our Royal Tech Team

Leyla A.
Website Design Manager
Ian W.
Website Design Assistant Manager
Gabi N.
Multimedia Production Manager
Meahel H.
Entrepreneurship & Small Business Manager
Archer C.
Graphics Design Manager
Dylan D.
Graphic Design Assistant Manager
Cameron M.
Social Media Manager
Amani A.
Game Development Manager
Ahmet A.
Google Specialist

Our Executive Staff

Duana M.
Chief Executive Director
TUG
Chief Operations Officer
Stephanie R.
Executive Support
NVHD Students pose with 2020 Mrs. America, Natalie Winslow
Vision: “Helping Businesses Help Customers Globally in Royal Excellence powered by Students”
 

Quality Service

Our student support agents have the highest levels of technology training that often creates multiple job offers. All agents (high school, college/university level and experts) work for Nevada Help Desk because they are passionate about sharing the power of technology with others.

Our training program for youth and young adults involves technology plus 12 core values: ethics, respect, honesty, self-discipline, keeping commitments, accountability, responsibility, humility, persistence, self-control, timeliness and kindness. Graduates understand their success is only partially dependent upon tech skills.

Headquartered inside “THE TANK” at Zappos in Downtown Las Vegas

Diversity & Inclusion:

Nevada Help Desk is a diverse company with diverse perspectives which is crucial to building robust, innovative and successful teams.  We celebrate what makes each self-employed student agent unique.  We welcome what they have to contribute to the education and business culture.  We believe that you cannot truly bring your true self to class or the workplace if you are not coming to an environment where you are accepted.  Education is key to personally develop and thrive.

Our program design includes hosting year-long training (in person, virtual and hybrid).  We do not discriminate against a person’s race, color, ethnicity, nationality, religion, social-economic status, education, age, gender, gender expression, gender identity, sexual orientation, mental or physical ability. We teach various in-demand technology applications to prepare students for a competitive workforce.  High School students are taught coding classes, web development, digital marketing, cybersecurity, multimedia, Microsoft 365, Communication Skills for Business and Leadership training.  What sets us apart from similar programs in our state is that we train, certify, refer students for work requests and/or employment with our consortium members and community partners.  Leveraging the resources of our consortium members who consist of more than 50 secondary institutions and  postsecondary institutions along with a host of employer partners.  We refer all students for employment who successfully complete at least one globally recognized in-demand technology certification.