About Us

Our Passion

Is giving people and businesses resources they never knew existed, in order to reach boundaries they never considered.

We are unlike any Nevada organization. Supported by Governor Steve Sisolak’s Office of Science, Innovation and Technology (OSIT), we train, certify and employ underserved students, with the help of our dedicated consortium members.

Our training pipeline begins as early as age seven. You read it right: 7! We created The Nevada Help Desk Consortium to pinpoint eager youth, then offer a STEM workforce pipeline that follows them through graduation and ultimately prepares them for success in technology.

After certification, we hire our students to manage flexible, short-term contracts from government agencies, businesses, schools and non-profit organizations. This type of labor market is called a gig-economy. Our statewide service offers “in-demand” digital support, such as Web Setup/Edits, Online Marketing, Search Engine Marketing (SEM), Search Engine Optimization, Automation and Online Marketing.

Our support agents involve Nevada at different levels (high school, college, experts). Our  experienced agents are with years of experience in a broad range of front-end mobile and desktop technology.

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Vision Statement:

Businesses assisted globally by knowledgeable, trained student agents who will help them make the best use of digital technology resources providing quality services that are efficient and cost-effective.

Mission Statement:

To meet the demand of a growing digital technology workforce by training and equipping students to serve businesses of all sizes in royal excellence using a gig economy model.

Three Benefits of Doing Business with Us:

Passionate People:

Our support agents have the highest levels of technology training that often creates multiple job offers. All agents (high school, college / university level and experts) work for Nevada Help Desk because they are passionate about sharing the power of technology with others.

Integrity Standard:


Our training program for youth involves technology plus 12 core values: ethics, respect, honesty, self-discipline, keeping commitments, accountability, responsibility, humility, persistence, self-control, timeliness and kindness. Graduates understand their success is only partially dependent upon tech skills.

Response Times:

We normally complete support ticket requests within 72-hours from submission. Complex, custom requests may take longer. Questions regarding new or existing business matters can be answered through  LIVE Chat service 24/7 – powered by students.

Vision: “Helping Businesses Help Customers in Royal Excellence powered by Students”
 

Quality Service

Our support agents have the highest levels of technology training that often creates multiple job offers. All agents (high school, college/university level and experts) work for Nevada Help Desk because they are passionate about sharing the power of technology with others.

Our training program for youth involves technology plus 12 core values: ethics, respect, honesty, self-discipline, keeping commitments, accountability, responsibility, humility, persistence, self-control, timeliness and kindness. Graduates understand their success is only partially dependent upon tech skills.

Headquartered inside “THE TANK” at Zappos in Downtown Las Vegas